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What should I do if I have a problem with my order?

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Find answers about orders, printing, payments, delivery & more.

What should I do if I have a problem with my order?

Orders that are defective, materially different from what you ordered, or delivered later than promised qualify for a refund or replacement. Report the issue within 30 days of receiving your order.

Contact our team with your order reference and a description of the problem. Include photos if the issue concerns the product or decoration. Please contact us before returning any products.

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